Expected some help, got great support, might reach out again
I wasn’t quite sure what to expect before I signed up, especially about how easy it would be to get started with software and training. I thought I might need constant handholding, but actually, the onboarding was smoother than I thought. They had a clear progression in the training modules which made absorbing the new calling tools easier than I had feared. At times I hesitated if I was doing the setup correctly, so I reached out to telephonic support, and they were very patient and informative. The invoicing and payment process was straightforward too, with no hidden complications. However, I do wonder how it will be with more complex setups because right now I’m just using the basic database features. I am cautiously optimistic about using it longer term, and I feel if I do have trouble, they offer good help channels. Might be one of those things I will have to call them again when I dive deeper, though hopefully the automatic updates will keep things running smoothly and I won’t have to. So overall, what I expected was a bit of confusion at the start, what I got was a clearer path and decent backup help.