Expected some help, but got much more than that
I thought onboarding might be a bit rough and that I’d end up calling support constantly, but it wasn’t like that at all. The whole process went smoother than I expected after the first few tries with the system. The training was pretty well organized — I got through the initial modules okay, but what really helped was how the team was on hand when things got complicated. I thought I’d be back on calls a lot more, but the resources I got meant I only had to ask for help a couple of times. Looking back, I realize their support was better than I’d expected from the start, especially regarding the dialer and the database features. Honestly, I’ll probably stick with the same setup and probably won’t need much more support next time — but if I do, it’s nice to know they’d be ready.