expected some hand-holding but mostly figured things out
I was worried about onboarding because usually I need help setting up new software. But the training was pretty good. The videos and documents were clear enough that I didn’t have to ask too many questions. I did have to call support once for setting up the dialer, which was a bit confusing at first, but after that it worked well. The database was easy to navigate with the training materials. I think next time I might still have a call or two with support just to be sure everything’s configured correctly, especially if there are new updates. Overall, it’s better than I expected and the onboarding felt quicker than similar stuff I have tried before. Just wish the initial setup was a little less intimidating. But that’s probably normal for this kind of system.