Expected some gaps but felt confident anyway
Initially, I expected the training and onboarding to leave me struggling, but actually it went quite well. The software was quite complex, so I thought I would feel unsure for a while, but by the end of the sessions I felt fairly confident in using the core tools, especially the dialer and database features. However, I did notice that some aspects of the onboarding felt rushed or not fully explained, which held me back from complete confidence. The automatic updates also added some surprises during use, meaning I had to re-familiarize myself multiple times. Still, the telephonic support was helpful and made a difference compared to what I expected. Sign up and payment flows were smooth overall. So while I had some reservations about parts of the training, the outcome was better than anticipated and I feel able to use the software successfully now, though a bit more detail upfront would have helped.