expected some ease in ongoing support, got mostly that
When signing up, I was pleasantly surprised by how streamlined the initial setup was, especially with the onboarding training which covered things quite well. The software itself felt robust and the calling dialer responded promptly, which was important for my workflow. However, I noticed that some parts of the setup felt like one-time tasks, like configuring the database and linking contacts, but ongoing adjustments to settings and updates required a bit more manual input than I initially expected. Support was mostly helpful over the phone, though on a couple of occasions I had to repeat myself and wait longer for priority assistance. Still, overall what I needed was mostly met, though I think the distinction between initial setup and ongoing use could be better explained to new users.