Expected some ease but encountered more waiting
When I first signed up for the WFHI platform, I assumed the onboarding and training would be swift and straightforward, so I was geared up for quick access to the dialer and database features. Initially, the sign-up process did move along efficiently without too much wait time, which I appreciated. However, as I started working through the training modules, I found myself going over some content repeatedly because a few key sections weren't as clear as I'd hoped. The system's automatic updates, while useful, did cause some brief pauses in functionality overnight, which felt like an inconvenient disruption to my workflow. On the positive side, the telephonic support was quite responsive, helping me navigate these hiccups with patience. I wish the documentation had been a bit more thorough from the start to minimize repetition during training. Still, overall, the software met most of my expectations for running remote workflows, and I believe with a bit more polish, especially reducing waiting times during updates and clearer guidance, it could be even better for users like me who want to get started promptly.