Expected some confusion but got clear walkthroughs
I initially thought that setting up the dialer combined with the database feature might be complicated, so I was expecting to struggle a bit more with the onboarding and training. However, the way the support team explained each step was clearer than I imagined. Even though I had a couple of questions after automatic updates rolled out, the telephonic assistance was patient and walked me through what changed. I appreciated that they didn’t rush the explanations and actually made sure I was following. The invoicing and payment steps were also detailed well enough that I wasn’t left guessing what was next. It did take a couple of calls before I felt fully confident, which was a bit more than I hoped, but the clarity of communication definitely made up for it. Looking back, I expected more confusion than the clear instructions I ended up getting.