Expected some clarity, got that mostly with minor fuzziness
When I reached out to support, I was hoping for straightforward explanations of the more complex features like the dialer and the database setup. They definitely delivered practical guidance that got the job done well enough. Most questions I had were answered clearly, though sometimes the explanations were a bit vague on the technical details, which made it harder to troubleshoot on my own. Despite that, the telephonic support was prompt and the staff were patient in helping me understand the workflow. This level of communication was very much what I expected based on the training, so I was largely satisfied. I would score them 4 stars because while they were effective in helping me use the software, a little more detailed communication could have improved the overall experience. The invoicing and payment queries were handled smoothly, which was also appreciated. Overall, they met my expectations fairly well with only one reservation.