Expected some clarity but support was meh, might ask again
I went into signing up expecting a clear process and prompt help if needed. The initial sales interactions were okay, but not exceptional—they explained things but left some lingering questions. When I contacted pre-purchase support again, it was a mixed experience: some responses were quick and helpful, others took too long or felt generic. I guess for next time I might reach out again if I really get stuck or need clarification because I did get some assistance, though not consistently. Overall, the communication met my expectations enough but didn’t exceed them. I wasn’t wowed by the process, but it wasn’t a total letdown either. So, I’d say it’s likely I’d need help again next time, but I’m also aware their support might feel a bit hit or miss. That said, the sign-up and invoicing went smoothly, which is something I value in a service like this.