Expected some bumps but support was steadier than I hoped
Initially, I anticipated that telephonic support might be hit-or-miss, especially after hearing from others that sometimes updates cause hiccups in communication tools. However, over several days of use, the support actually proved to be consistent and professional. When I encountered issues with the dialer feature during routine work, the support team responded with patience and took the time to ensure the problem was understood fully before suggesting solutions. The onboarding and training materials were adequate but did not fully prepare me for all the nuances I faced day to day, so frequent calls to support happened. I expected more frustration and longer waits but found the opposite: responses were timely, and the staff stayed with me until the issues were resolved. That said, some repeated explanations were needed on my part as the support team guided me through similar issues more than once. The sign-up, database usage, and automatic updates all ran smoothly, which also helped reduce pressure on support. This experience made me more confident in using WFHI beyond the initial learning curve.