5 out of 55 of 5Verified customerTraining and onboarding
Expected some back and forth, got way more
I assumed the training would be just a standard set of videos and an FAQ section, so I wasn't fully prepared for the level of responsiveness I actually experienced. Every time I had a query during the onboarding or with the software, the WFHI team didn’t just send back canned responses. They followed up with calls and even a few tips to optimize the dialer settings, which was better than I initially expected. It felt like they genuinely wanted to make sure I was comfortable using the database and that any automatic updates wouldn’t disrupt workflow. This made signing up and paying feel straightforward instead of confusing, which is a nice change.