Expected solid clarity but got mixed confidence
When I started the training and onboarding process, I was quite hopeful about feeling fully prepared by the end. I remember a particular session when the trainer explained the call dialer setup in a way that really clicked for me, which boosted my confidence a lot. However, beyond that moment, much of the material felt somewhat rushed or scattered, leaving me unsure about some software features afterwards. The initial introductions to the database and workflow integrations weren't as clear as I expected either, which made some steps feel like a trial and error for me. Despite that, I appreciated how the system updated automatically, which eased some worries about maintaining the software's efficiency. The telephonic support helped clarify a couple of lingering questions, though I wish there had been more in-depth walkthroughs to build steadier confidence overall. So, the experience ended up being a mix of moments where I felt assured and others where I was left working things out on my own, falling short of the clear, comprehensive start I was hoping for.