Expected so-so support but got surprisingly helpful help!
Honestly, I wasn’t expecting too much when I first called their telephonic support because usually these helplines can be frustrating with long hold times and unhelpful responses. But from my very first call after signing up for the software, the support I received felt really professional and friendly. They guided me step-by-step through the invoicing and payment process because I had a few doubts about how the charges worked—which was much clearer than my previous experiences with other services. Over the week, whenever I had minor questions on using the dialer or accessing the database, I just gave them a call and they answered quickly and didn’t make me feel like a burden. I thought I’d be stuck trying to figure things out on my own, but thankfully that wasn’t the case. It’s great to know that if I need help again next time, the team will likely be just as patient and knowledgeable. It made the whole onboarding less daunting and set me up well for using the software regularly without stress. So I’m pretty happy with how the support matched or even exceeded my expectations from the start.