Expected so-so, got real solid support
Honestly, I expected the support to be just average based on past experiences with similar remote workflow systems, but what I got from WFHI was much better. The telephonic assistance was not only polite but also genuinely helpful, walking me through the database and dialer features in a way that made more sense than I imagined. Despite my initial worries about complex onboarding, the training sessions simplified everything surprisingly well. Updates rolled out automatically without any disruption, a nice bonus I didn't expect. While I had concerns about payment steps before starting, the invoicing and sign-up process turned out smooth and transparent. By the end, I felt genuinely confident using the software and the tools rather than just competent. So, the difference between what I thought and what actually happened was substantial and very positive.