Expected smoothness but faced some bumps
Before committing, I was quite hopeful about the sales and pre-purchase process. Initially, their website promised a seamless sign-up and onboarding with clear guidance. The software access was granted quickly, which was a definite positive. However, during the billing step, I faced some confusion as an invoice detail did not match what I was told during the chat.This required contacting support and waiting a bit longer than I had liked. The calling tools and dialer were okay, though I noticed some lag on a couple of occasions, which disrupted my flow. On the other hand, their telephonic support team was polite and attentive, walking me through the issues logically. The database feature seemed quite comprehensive, yet I felt the automatic updates caused a few interface changes that were unexpected during usage. The whole experience was not bad, but certain details — particularly around payment invoicing and clarity at the sales stage — could have been more transparent. I appreciate their responsiveness and reasonably practical approach, so I’m cautiously interested to see if future interactions are smoother.