Expected smoother training but it ended up confusing
I initially thought the training would leave me completely confident in using the software, but that was not really the case. The onboarding process explained some features, but the steps felt rushed and sometimes unclear, which made me unsure about whether I was following correctly. I expected a more hands-on approach, with clear workflows demonstrated, especially related to the calling tools and database features. Instead, I felt like I had to figure out parts on my own after the sessions ended. By the end, I was not fully comfortable navigating the software without second guessing some functions. Although the telephonic support was reachable, it didn’t completely fill the gap in practical understanding that I needed. I wanted to be able to rely on the training to set up smoothly for daily use, but it left me wanting more detail and reassurance. Honestly, my expectations about the ease of getting started weren’t met and that made me hesitant about the whole process. It’s not that everything was bad; some explanations were clear, but overall the confidence I hoped for just wasn’t there when training finished.