Expected smoother training but got hands-on learning instead
Coming from software platforms I used before, I expected the training and onboarding here to be a bit more structured and guided. In comparison, the WFHI training relied more on self-navigation through the modules, which took longer than I anticipated. The material itself was detailed, especially regarding the calling tools and database features, but I found myself spending extra time repeating sections to fully understand integrations. The dialer setup, while functional, didn’t have the smoothest tutorial walkthrough compared to other options I’m used to, which was a frustration. However, once I got past the onboarding, I found the automatic updates helpful and the product steady for everyday operations. So, while I had hoped for a quicker ramp-up with less trial and error, the investment in that hands-on approach eventually paid off. I’m left feeling like the experience was balanced — I got what I needed in the end but not as effortlessly as other software I have tried.