Expected smoother support than what came
I had expected support and communication to be straightforward, but my experience was mixed. Finding the exact information I needed through their resources was sometimes frustrating. Some parts of the training and onboarding documentation were clearly presented, and when I did reach telephonic support, they were reasonably helpful. Still, I often felt like I was repeating myself to get answers that should have been simpler to find. The dialer system worked fine overall but integrating it with my workflow took longer than anticipated. Updates to the software are automatic, which is a plus, but it did disrupt my ongoing work occasionally. The payment process was clear and smooth without issues, but their communication around invoicing timings could be improved. Overall, it was a somewhat weary experience where positives balanced the negatives, leaving me unsure whether I’d invest more time or not.