Expected smoother support steps but mixed experience
I was expecting the support and communication process to be more organized and logical, as that makes a big difference in software with training like WFHI. Initially, when I called for help, the support team was polite and receptive, which I appreciated. However, the steps they advised sometimes seemed out of practical order, causing some unnecessary back-and-forth. For example, I was asked to try fixes before clear instructions on accessing the database feature were fully provided. This led to some frustration on my end because I felt like we were skipping over simpler solutions. On the other hand, the telephonic support was available promptly, and they tried to address my problems in a timely manner. So overall, while the support was well-meaning and somewhat helpful, I wish the steps had been prioritized and explained more sensibly. The sign-up and invoicing part was quite straightforward, so at least that process met my expectations. But in general, I found the support communication could be better arranged to reduce confusion.