Expected smoother support but they handled things
I've had to call the telephonic support a couple of times and honestly, at first I expected more proactive communication. I was hoping for quicker resolutions based on my past experiences, but this was a bit different. Things that went wrong were eventually sorted, but it often required explaining the issue more than once which felt repetitive and wearying. That being said, the team did listen and did fix problems related to the dialer and software updates. My expectation was a bit higher because I know how tech support can be fairly efficient nowadays. The invoicing and payment processes were straightforward so no complaints there. I also found that the onboarding training was decent though not exceptional. In sum, I got what I expected minus some of the hassle around support calls and delays. It’s not a deal breaker, but next time I'd want a little less back and forth. The database feature works well enough and the automatic updates did not disrupt workflow. It just sometimes felt like a slog to get things perfectly settled.