Expected smoother support, but mostly met it
When I signed up for this remote workflow software, I was expecting a support experience similar to what I'd had with other platforms before. On the whole, the telephonic support was quite responsive and clear in communication, especially when I reached out to clarify some of the features during onboarding. For example, I remember calling in the first week to ask about a detail regarding the automatic updates, and the help I received was prompt and polite. However, I did find that for some of the more complex queries, the explanations got a bit vague, which could have made the experience smoother. Besides that, the overall communication was good enough that I felt supported, even though I still had to figure out a couple of things on my own. So my impression is mostly positive, with just a small reservation about the depth of some responses.