Expected smoother support but it fell short
I started with expectations that their telephonic support would be at least on par with what I had experienced previously using other similar workflow tools. Unfortunately, it did not meet those levels. The team was often slow to answer; the responses were generic rather than tailored, which I found frustrating when dealing with software quirks. Compared to my past experiences, this felt like a step backward in terms of clear, prompt help. Also, their communication channels weren't as responsive or proactive as I thought they would be based on initial impressions. These aspects led me to feel less confident during critical troubleshooting moments. Overall, I was hoping for smoother support interactions, and instead, the experience was marked by delayed and sometimes vague assistance.