3 out of 53 of 5Verified customerSupport and communication
Expected smoother support but got stuck again
Honestly, I thought support would help me better this time because it’s not my first time using software like this. But I found myself calling again for issues that I felt should have been covered already in training or documentation. The responses were polite but didn't always resolve things quickly, so I’m not sure if I’ll rely on support next time with confidence. I expected a quicker fix or better guidance, but instead, I’m left a bit weary having to explain basic things repeatedly. It’s a mixed experience because the software itself is okay, but the support didn’t quite meet what I had hoped for given my prior experiences elsewhere.