Expected smoother support but got mixed results instead
I thought the telephonic support would be more consistent day to day, but it wasn’t really the case. Initially, the onboarding help was clear and straightforward, which I appreciated. However, as days went by, when I tried to reach support with follow-up questions about the dialer features and database usage, the response times varied a lot. Sometimes they picked up quickly, other times I had to wait longer than expected. The explanations were sometimes helpful but occasionally seemed generic or not fully addressing my issue. The software itself was stable, but communicating about small daily issues grew tiresome. I had hoped for a more dependable, steady communication channel overall. So, I feel the experience was a bit up and down: when it worked, it worked well; when it didn’t, it caused some frustration. Balancing these things, I’d rate my support experience as average but with room for improvement.