Expected smoother support but got disappointing delays
I was hopeful that the telephonic support from WFHI would be better than what I had experienced before, especially since it’s meant to assist with remote workflow software. However, what I encountered fell short of my expectations. The support team often took longer to respond than I anticipated, and when I did connect, the explanations felt generic and didn’t really address my specific technical issues. Compared to other services I have used, I found the communication less clear and more frustrating because the solutions offered didn’t quite solve my problems promptly. Even the onboarding and payment queries were met with vague answers at times, which was quite disappointing. All these delays and lack of clear guidance made me question the effectiveness of their support system despite the software itself seeming promising. So, in contrast to what I expected, the support experience was a frustrating hurdle in the whole process rather than a help.