Expected smoother support but got delays instead
I anticipated that getting started with WFHI’s telephonic support would be quick and efficient, but my experience was less than ideal. Initially, I reached out for help during set-up, expecting prompt responses; however, the calls were often queued, and I experienced notable waiting times. Although eventually my questions about accessing the software and database features were resolved, this took longer than I had hoped. The support staff were knowledgeable, which I appreciated, but the delay in connecting to them added frustration at a time I needed straightforward assistance. Invoicing and payment procedures, by contrast, went without major issues and were quite transparent. The software itself functions steadily once active, with useful features like automatic updates that don’t disrupt calling. Still, the support delays impacted the overall onboarding flow negatively. I had counted on quicker communication to avoid downtime early on. This gap between expectation and reality shaped much of my initial WFHI usage experience and remains a point where I feel improvement is needed.