Expected smoother support but got both help and delays
When I first encountered a problem with the dialer, I expected a quicker resolution given the importance of smooth calls in remote workflows. Initially, I contacted the telephonic support and was routed to someone polite who listened carefully, which was good. However, the actual solution took longer than I hoped, with multiple follow-up calls that dragged on. On the plus side, when they finally fixed the issue, the problem didn’t recur which showed their skill. Meanwhile, the software had some automatic updates that improved some functions but also temporarily complicated the process, which I hadn’t expected. The payment and invoicing process remained clear throughout and signing up was straightforward, so at least those parts were hassle-free. It’s a mixed experience because the communication was friendly, but the timing could’ve been better, so my overall feeling is neutral: they delivered eventually but not as promptly as I thought they would.