Expected smoother support but got a fair mix
Coming from other tools I have used before, I expected the telephonic support here to be a bit more responsive and user-centric. The support team was friendly and knowledgeable, which was a relief compared to some past experiences. Still, I noticed that their response times were inconsistent, which sometimes slowed down problem resolution. For instance, while initial questions around the database setup were answered satisfactorily, I hit a snag when the automatic updates seemed to reset certain preferences without alert. This triggered multiple calls to support and slightly disrupted my workflow. On the positive side, the training program provided useful insights, and the onboarding flow was well-structured, helping me get started smoothly. The software itself covers most needs well, with clear labels and functional dialer tools. Payment and invoicing were straightforward and transparent, which made the administrative part easier. Overall, the support was competent enough to get me through, but I expected a bit more proactivity and quicker follow-up. If you base your expectations on prior tool experiences with highly prompt assistance, this might feel like a step down, although it still performed adequately for normal use.