Expected smoother support but faced delays and repetition
I signed up expecting the support offered by WFHI to be more immediate and less repetitive. Unfortunately, my experience included several instances where I had to explain the same issues multiple times to different representatives, which was quite tiring. The wait times on calls increased my frustration, especially when I needed quick clarifications about the dialer and database features during onboarding. On the plus side, the staff were always polite and tried to help as best they could once connected. My main reservation is that the process felt slower than I had hoped, given the importance of timely assistance in adopting new software. I wish there was a better system in place to reduce the wait and avoid repeating information, as that would have improved my overall impression significantly.