Expected smoother sign-up but got mixed signals
I expected the sign-up and invoicing process to be seamless based on the website claims, but my experience was a bit of a mixed bag. Initially, the online sign-up was straightforward and easy enough, with clear steps and options. However, midway through, I faced some issues with the payment gateway that were not well-explained during the pre-purchase walkthrough. When I reached out for help, the telephonic support was polite but took longer than I'd hoped to resolve the problem. Compared to other platforms I've used, this delay was a surprise and slowed down my onboarding. On the positive side, once the payment was successful, the training materials and software access were provided promptly. So, while some things worked as expected, others didn’t quite meet my hopes.