Expected smoother sign-up but got decent support
I expected the sales process to be very smooth and seamless, but it had its ups and downs. The sign-up and invoicing were mostly clear, though a few details were confusing initially. When something didn’t go as planned during payment, the support team handled it reasonably well but not immediately. Their telephonic assistance was friendly, and they tried to resolve the issue, but the process felt a bit slow sometimes. I appreciate that they kept me updated about ongoing automatic software updates, which helped avoid any surprises after purchase. Overall, while some parts of the buying experience didn’t match my initial expectations, especially around handling problems, the support offered was satisfactory and helped me complete the process. It wasn’t perfect but manageable for me going forward.