Expected smoother sales process than before

Expected smoother sales process than before

Compared to other platforms I had tried, the sales and pre-purchase steps here were surprisingly less proactive. There was more waiting time for answers, and some labels in the dashboard before purchase appeared unclear, which slowed down my decision process. This lack of immediate clarity contrasted with more streamlined experiences I'd had before. While the software's features seemed promising, the initial communication wasn't up to the mark I had expected based on prior tools. I was surprised by the absence of easy-to-access demo or trial options, which had been very helpful elsewhere. Overall, the purchase experience left room for improvement in transparency and speed of responses before committing.