Expected smoother sales, but support was helpful sometimes
When I first reached out to you, I expected a pretty smooth and clear sales process. The initial signup and invoicing were fairly straightforward, which was good. However, when things went wrong with accessing some parts of the training software, I was surprised by how long it took to get assistance. At one point, I needed to check the database feature, and it wasn’t working as I expected. Your telephonic support was reachable but not always able to resolve the issue immediately. I felt like there was some confusion on your side about the nature of the problem. Still, eventually, I did get some guidance that helped me move forward, even if it wasn’t the fastest resolution. Overall, you delivered on some of the practical steps like invoicing and payments smoothly, but the sales and pre-purchase experience lacked the polish I’d hoped for. I think better communication during setbacks would improve trust and efficiency. Right now, it feels like what I got was only part of what I expected from your sales team, though the product itself has potential. I hope you can tighten this up so future customers get less frustration and more consistent assistance right from the start.