Expected smoother process, surprised by ongoing need for support
When I first started the training and onboarding for the software, I was surprised by how much ongoing assistance was needed beyond the initial setup. The training modules covered the basics well and felt organized, but once I began using the calling tools and managing the database, problems arose that weren’t fully addressed in the instructions. It wasn’t just a one-time setup challenge; I found I needed to reach out for support repeatedly, especially with navigating updates that changed features unexpectedly. This made me realize that the onboarding process is only the start, and I may require help again down the line. Despite that, the invoicing and payment steps were smooth and clear, which was a positive aspect. Overall, while the product is promising, I was caught off guard by how much follow-up assistance would be necessary to stay on track.