Expected smoother process, some waiting involved
I had anticipated a quicker syncing of the software with my existing systems and was prepared to get immediate access to all features upon login. Unfortunately, I experienced some waiting times while the database integration completed and the dialer tools synced with my contact lists. The updates promised automatic installation, but occasionally I had to manually prompt them, which disrupted the workflow slightly. This lack of seamlessness was a drawback in an otherwise capable system. Signing up and making payments through the platform were handled professionally with clear invoicing, which met expectations and was quite straightforward. Despite some delays in processing data and activating features, the software itself functioned well once ready. Telephonic support could have been quicker responding to my queries on these issues but was generally helpful. Overall, I believe the service mostly meets requirements but would benefit from reducing wait times to fully align with the initial expectations I had.