Expected smoother process but faced some repetitive delays
I was expecting a more seamless sales and pre-purchase experience when I signed up, but what I got included some unnecessary repetition and waiting that I hadn't anticipated. Initially, the sign-up and invoicing process were clear and straightforward, which matched my expectations well. However, once I tried moving forward with the onboarding, I found myself asked to re-submit information and wait repeatedly for confirmation, which was frustrating given that I had already provided these details. Support was polite and helpful when reached, but the waiting time to speak with someone was longer than I expected, and that slowed down progress. On the other hand, the automatic updates to the software helped resolve some issues I was having, so that was a positive aspect to balance the experience. The dialer and database features functioned acceptably once set up, though the delay in completing setup prolonged my actual usage. Overall, I can see where the process tried to ensure accuracy and compliance, but the amount of repetition and waiting made it feel less efficient than I hoped. So, comparing my expectations to reality, there was decent communication and service but slowed by some procedural delays and repetitive steps that dampened the excitement of getting started.