Expected smoother process but faced some delays
When I first went through the sales and pre-purchase stages with WFHI, I anticipated a more streamlined experience. Compared to other platforms I had tried, there was noticeably more repetition in the sign-up and invoicing steps than I expected. I thought automatic updates might speed things up or even allow less waiting time during onboarding, but instead, sometimes updates introduced new interface quirks that required additional adjustment. The calling tools were robust but setting them up took longer than I imagined because of the multiple verification steps involved. I expected more immediate access to the database feature rather than waiting through long configuration sequences. Support was available but felt a little stretched, which meant some waiting on responses. So while the overall system promises much, some practical delays and repeated processes left me wishing for a more efficient initial experience, which is why I rate three stars.