Expected smoother process but faced repeated delays and back-and-forth
I expected the sales and initial setup process to be faster and less repetitive, but what I got was somewhat different. Signing up seemed straightforward initially, yet I found myself waiting more than once for responses to inquiries I had already sent. The invoicing process was also slow; sometimes it felt like I was chasing the team to get basic information about payment schedules. What confused me the most was how many times I needed to reiterate simple details during support calls before the right help was given. It felt like a lot of repeated explanations, which slowed things down considerably. While I did get some assistance, the delays made me unsure about how efficient the system was supposed to be. I wonder if this waiting and repeating is a normal part of the process or just my experience. I had higher expectations overall given the promises made during initial sales discussions. This back-and-forth slightly dampened my enthusiasm for what I thought would be a hassle-free setup.