Expected smoother pre-purchase steps than what I got
Coming from another remote workflow software, I had higher expectations for the sales and pre-purchase phase with this product. The sign-up process was reasonably clear, but it felt less intuitive compared to the previous platform I used. I was looking for a quick overview of features before committing to the training, but the demo and documentation didn’t quite match up with what I had anticipated. The sales support team responded but sometimes seemed unsure about the details, which raised more questions than answers. On the positive side, the initial onboarding flow did provide some guidance, but it wasn’t as tailored to my experience level as I hoped. Overall, the contrast between what I expected and what was delivered made me cautious moving forward with this product.