Expected smoother pre-purchase experience than what I got
Before signing up, I expected the sales and pre-purchase process to be very straightforward based on what was described and promised. However, while the basic information was clear, I did feel that some details could have been better explained during the initial talks. The invoicing and payment process was largely smooth; the online portal made things manageable, though I had to double-check some entries twice to be sure everything was correct. The onboarding flow followed as planned, but I expected a bit more proactive guidance in the early phases, given how involved the training sessions turned out to be. The telephonic support available during pre-purchase was helpful when contacted, though I think I anticipated quicker callbacks or more immediate answers. Once I started using the software, it mostly met my expectations with reliable updates and stable access. The database feature aligned well with my needs, but the sign-up process was slightly more cumbersome than I had expected given the initial promises. Overall, I felt reasonably confident by the end, even if some aspects were a little more drawn out than anticipated. The experience was positive but could be refined to better meet initial expectations.