Expected smoother order, got jumbled steps instead
Initially, I thought the training and onboarding would follow a clear, logical sequence that would guide me step-by-step through using the software effectively. However, what I encountered was a bit disorganized. Sometimes, the training modules seemed to jump between topics without adequately covering the basics before moving on to advanced features. This made certain aspects confusing, and I had to backtrack or seek external help to fill gaps. The onboarding steps were not always in a sensible order, which affected my confidence early on. However, I will say that some elements like the call dialer training were helpful when finally introduced properly. Looking back, I think a more structured curriculum would have made a significant difference in adoption and comfort with the tools. Right now, the flow felt a bit scattered against what I had expected.