Expected smoother onboarding, had to ask again
Honestly, I thought the training and onboarding process with WFHI would be smoother and more intuitive than what I actually experienced. While the modules explained the software features, there were times I felt lost and had to seek help again soon after finishing the initial training. It was surprising how many details needed clarification, especially around using the calling tools and managing the database effectively. I assumed the automatic updates would keep things simple without me needing to revisit the learning material, but some changes required me to relearn parts of the workflow. The telephonic support was decent, but it didn’t fully solve my doubts the first time I reached out, which meant multiple calls before I felt comfortable. The sign-up and payment steps went without any issues, so that was the only area I didn’t struggle with. Overall, I can foresee needing assistance again next time I start fresh or when there are significant updates, as the initial help alone wasn’t quite enough to avoid confusion during daily use.