Expected smoother onboarding, got mixed results instead
Before starting with WFHI, I was expecting a much smoother training and onboarding process. The initial sign-up was fine, and invoicing went as anticipated, but the hands-on training didn’t live up to my expectations. I was hoping for a more structured approach with clearer guidance on the dialer and database functions. Instead, it felt slightly disjointed — the training content seemed general and sometimes irrelevant to the specific tools I was supposed to use. The automatic updates were alright but occasionally disrupted my workflow. When I tried reaching out to telephonic support for help on the calling tools, the response was slower than I expected. It took several attempts to get satisfactory answers. On the brighter side, the software itself was stable and the interface was familiar from the start. Still, the whole onboarding journey felt less efficient than I’d hoped. I think if someone has previous experience with remote workflow software, they might find this suitable, but as a newcomer, the learning curve was steeper than I anticipated.