Expected smoother onboarding but software matched some parts
I had certain expectations when I first considered the software, mainly hoping the sign-up and invoicing would be seamless to get started quickly. The sales communication was clear about what was included but the actual onboarding flow felt slower than anticipated. The training was informative though it didn’t fully prepare me for some of the quirks in the dialer and database use. On the plus side, the automatic updates made sure I always had the latest version, which was reassuring. Telephonic support was hit or miss; sometimes quick, sometimes I had to wait longer than I liked. The overall experience matched my expectations in terms of functionality but was less smooth in terms of initial access and payment process. It’s a decent platform but not the frictionless experience I had imagined. If you’re prepared for some back and forth, it works, but I’m still a bit unsure if it was worth the hassle compared to what I hoped for before buying.