Expected smoother onboarding, but people were responsive
My overall experience with training and onboarding was fairly mixed. Initially, I expected the process to be more streamlined in terms of getting help whenever I hit a snag, but I found that responses from the team came after a mild delay rather than instantly. Despite that, the people I did engage with were quite receptive and willing to assist with whatever questions I had about the software and its features. The onboarding materials provided covered most of what I needed to know, but some of the explanations were a bit cluttered, so I had to ask for clarifications multiple times. However, the telephonic support was quite helpful once they were reached and generally patient. I think my expectations were set a bit high, perhaps assuming a faster, more guided start with the calling tool and database features. The automatic updates did make a difference in fixing some early bugs during training, which was a positive, reducing manual troubleshooting on my part. Overall, the people involved were rightly responsive but the timing and depth of some explanations could have been better matched to what I expected.