Expected smoother onboarding but had to figure out much myself
I was hoping for a more guided onboarding and training experience with this software, especially since I’ve worked with other remote workflow tools before. Instead, I found myself having to work out a lot of details on my own, from setting up the dialer functionality to understanding the database features. The training sessions were brief and sometimes skipped over key parts I needed. Compared to other services that offered hands-on walkthroughs and step-by-step explanations, this approach felt too hands-off. Although the telephonic support was helpful when called, it was reactive rather than proactive, so I had to identify my problems first on my own. This made the initial phase a bit overwhelming, and I required additional study outside the official training. Overall, the onboarding didn’t meet my expectations, leaving me somewhat frustrated about how much independent effort was needed.