Expected smoother onboarding but got some bumps when things went wrong
I had assumed the training and onboarding process would be straightforward and fairly intuitive, but there were some hiccups when errors occurred. During a session on the dialer tool, I ran into a glitch that paused my progress. In theory, I expected a quick recovery with clear instructions or prompts to get back on track, but instead, I had to wait for telephonic support. The response was eventually helpful, but it didn't match the smooth experience I anticipated from the start. The software’s automatic updates didn’t cause issues themselves, yet the onboarding material didn’t prepare me to handle unexpected software behaviour effectively. On the sign-up and payment side, things were clear and worked well. However, when the training faced problems, it became evident that the system lacked fallback options or troubleshooting guides that could have saved time. I appreciate the assistance once reached, but the overall process felt like it could be better designed for handling errors during onboarding.