Expected smoother onboarding, but got frustrating daily use
I signed up expecting a well-paced onboarding and training experience that would set me up smoothly for daily work. However, your training modules seemed to focus heavily on initial setup without enough follow-up support as I began to use the software daily. The routine tasks felt more complicated than they should be because the training didn’t cover the ongoing nuances in detail. Calling tools were sometimes glitchy during my first few weeks, and the dialer occasionally failed to connect properly, which made me question if the training adequately prepared me for normal fluctuations. Also, the onboarding flow could have been more user-friendly; I found the navigation between training and software clunky and inconsistent. Despite these frustrations, one thing I will give you credit for is your billing process, which was straightforward and transparent. But beyond the payment side, your post-onboarding support and daily functioning have left me wanting a more robust and reliable setup that I can count on for day-to-day use.