Expected smoother onboarding but found navigation a bit frustrating
When I first started with the training and onboarding, I expected to find all necessary resources easily. Unfortunately, things felt scattered and not as intuitive as I had hoped. It took me longer than anticipated to locate step-by-step guides related to the calling tools and setting up databases within the software. That said, I did find the video tutorials well made when I eventually found them, so I can't say all parts were unhelpful. The waiting times during onboarding were manageable, but the sense of not knowing where to turn next detracted from the flow. Automatic updates sometimes changed layout elements without clear notifications, which added to the confusion in the early days. The telephonic support was responsive and polite, which did help, but having to reach out for basic navigation assistance felt like a gap in the user experience. Overall, I had expected a smoother, more cohesive onboarding process, and this aspect is where I felt the service could improve most.