1 out of 51 of 5Unverified experienceTraining and onboarding
expected smoother onboarding but ended feeling stuck, not ready yet
I thought the onboarding and training would prepare me to be more independent but it honestly felt more confusing than helpful. While the automatic updates kept my software current, the core training steps didn’t really stick with me and I found myself needing to reach out for telephonic support much more than anticipated. They were patient but I was expecting clearer guidance so that I wouldn’t have to call back repeatedly for basics. The invoicing and payment process was straightforward but that didn’t balance out the frustration with the core training. Next time, I think I will need extra help or a different approach because right now I don’t feel ready to manage on my own.